REFUND & RETURN POLICY

We want to provide a clear and straightforward shopping experience. Please review this policy before making a purchase.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product should generally be unused, unopened, and in its original packaging, unless the product arrived damaged, defective, or incorrect.

For hygiene and safety reasons, opened or used skincare, cosmetic, beauty, and personal care products may not be eligible for return.

Please contact us through our Contact Us page before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs showing the issue so that we can review your request.

If your request is approved, we will provide further instructions.

Refunds

Once an eligible returned product has been received and reviewed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and display the transaction.

Return Shipping

For returns based on preference or change of mind, customers are generally responsible for applicable return shipping costs.

If a return is required because an incorrect, damaged, or defective item was supplied, appropriate return instructions will be provided after the request has been reviewed.

Please do not send products to an address shown elsewhere on the website unless that address has specifically been confirmed as the return address.

Original Shipping Charges

Original shipping charges are generally non-refundable unless required by applicable law or the refund relates to an error for which we are responsible.

Order Cancellations

You may request cancellation before your order has been fulfilled.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation or modification request can be completed.

Once an order has been fulfilled or shipped, the applicable return process will apply.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.

These may include opened or used skincare, cosmetic, beauty, and personal care products.

Any additional product-specific restrictions will be disclosed where applicable.

Consumer Rights

Nothing in this policy is intended to limit any consumer rights that cannot be excluded or restricted under applicable law.

Contact

If you have questions about a return, cancellation, damaged item, or refund, please contact us through the Contact Us page on this website and include your order number where applicable.