CONTACT US

Thank you for visiting our online store.

If you need assistance with a product, order, shipping, return, refund, or another website-related matter, please contact us using the available customer support channel below.

Customer Support

Email: [support@vaylina.shop]

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Order Support

If your question relates to an existing order, please include:

• Your order number

• The email address used to place the order

• A brief description of your question or issue

• Relevant photographs where appropriate, such as for a damaged, defective, or incorrect item

Please do not include payment card numbers, passwords, or other unnecessary sensitive information in your message.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and relevant photographs where appropriate so that the issue can be reviewed.

Order Changes & Cancellations

If you need to request an order cancellation or shipping-address correction, please contact us as soon as possible.

Orders may enter processing shortly after they are placed.

For this reason, we cannot guarantee that a cancellation, modification, or address change can be completed after an order has been submitted.

Returns

Eligible return requests may be submitted within 30 days after receiving your order.

Please contact us before sending a return.

Do not send a product to an address displayed elsewhere on the website unless that address has specifically been confirmed as the appropriate return address.

For complete eligibility requirements and return instructions, please review our Refund & Return Policy.

Shipping Questions

Orders are generally prepared for shipment within 1–3 business days.

Available shipping destinations, methods, and applicable charges are displayed during checkout.

Delivery timeframes are estimates unless expressly stated otherwise.

For additional information, please review our Shipping Policy.

Product Questions

If you have a question about a particular product, please include the product name or a link to the applicable product page when contacting us.

For skincare and cosmetic products, individual experiences may vary.

Product information is intended to describe the product and its intended cosmetic use rather than guarantee a particular result.

Privacy Questions

For questions or requests concerning personal information or privacy, please use the customer support email above until a separate privacy contact channel is provided.

Please include “Privacy Request” in the subject line so that the request can be identified appropriately.

Before Contacting Us

Answers to common questions regarding orders, shipping, returns, refunds, and products may also be available in our Frequently Asked Questions, Shipping Policy, and Refund & Return Policy.