FREQUENTLY ASKED QUESTIONS

Orders

How long does order processing take?

Orders are generally prepared for shipment within 1–3 business days.

Processing may take longer during holidays, promotional periods, periods of high order volume, or circumstances outside our reasonable control.

Can I cancel my order?

You may request cancellation before your order has been fulfilled.

However, because orders may enter processing shortly after being placed, cancellation cannot be guaranteed.

Can I change my shipping address?

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after processing or fulfillment has started.

Shipping

Where do you ship?

Available shipping destinations are shown during checkout.

If shipping is available to your address, available shipping methods will appear before you submit your order.

How much does shipping cost?

Available shipping methods and applicable charges are displayed during checkout.

How long does delivery take?

Delivery estimates depend on your destination, selected shipping method, carrier, and other factors.

Any delivery timeframe displayed on the website or during checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has shipped.

Please allow some time for carrier tracking systems to update.

Will I have to pay customs or import charges?

International shipments may be subject to customs duties, taxes, or other charges depending on the destination.

Where these charges are not collected during checkout, the recipient may be responsible for them.

Returns & Refunds

What is the return period?

Eligible return requests may be submitted within 30 days after receiving your order.

Can I return an opened skincare or beauty product?

For hygiene and safety reasons, opened or used skincare, cosmetic, beauty, and personal care products may not be eligible for return.

What if my order arrives damaged, defective, or incorrect?

Please contact us as soon as reasonably possible.

Include your order number and, where appropriate, photographs showing the issue so that your request can be reviewed.

Who pays for return shipping?

For returns based on preference or change of mind, customers are generally responsible for applicable return shipping costs.

If an incorrect, damaged, or defective item was supplied, appropriate instructions will be provided after the request has been reviewed.

When will I receive my refund?

Once an eligible return has been received and reviewed, approved refunds will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time.

Products

Where can I find product information?

Product pages should display relevant information such as product size, price, intended cosmetic use, available options, and usage information where applicable.

How should I use a skincare product?

Please follow the directions provided on the applicable product page or product packaging.

Avoid using a product in a way that is inconsistent with its directions.

Should I patch test skincare products?

If you have sensitive skin or concerns about a product, consider reviewing the ingredient information and patch testing before broader use.

Discontinue use if irritation occurs.

Are skincare results guaranteed?

No.

Individual skincare experiences may vary depending on factors such as skin type, routine, frequency of use, and individual characteristics.

Product descriptions explain the intended cosmetic use of a product and should not be interpreted as a guarantee of a particular result.

Are the products intended to diagnose or treat medical conditions?

Unless expressly identified and legally marketed for such a purpose, products sold as cosmetics or skincare products are intended for cosmetic and personal care use and are not presented as products intended to diagnose, treat, cure, or prevent disease.

If you have a medical condition or specific health concern, consider seeking advice from an appropriate healthcare professional.

Contact

How can I contact customer support?

Please use the Contact Us page on this website.

When contacting us about an existing order, please include your order number so that the request can be reviewed more efficiently.